Digital Operations Leader  |  AI & Digital Product Builder  ·  Melbourne, AU

Turning platform chaos
into seamless commerce.

Ten years turning complex digital-commerce migrations into measurable growth — from Seoul to Melbourne, on the platforms behind Nike's biggest markets.

Get in touch See the work
$600MBusiness migrated to Nike Global
+145%Sales uplift · Seoul Studio
2×Conversion rate · homepage refresh
3×Revenue contribution

About

A Digital Operations leader pairing a decade of enterprise-scale operational expertise with emerging product-building and AI-assisted development.

I lead the digital operations behind Nike's Pacific and Korea storefronts — the testing, tooling and teams that keep large-scale commerce platforms shipping smoothly. I've run two full platform migrations end to end, stood up a local content studio in Seoul, and built an operations function from the ground up.

I'm at my best where the path is unclear — bringing structure, calm and momentum to ambiguous, high-stakes work.

Recently, I've been applying that same mindset to building digital products, exploring AI-assisted development, and creating web experiences from concept to launch.

  • 01Drive clarity in uncertainty
  • 02Resilience in the face of adversity

Highlights

Two platform migrations delivered end to end — Korea & Pacific.
Built "Seoul Studio" in-market content studio — +145% sales, 2× homepage CVR.

Building & Experiments

Portfolio Website

  • Designed and built a personal portfolio website from concept to deployment.
  • Implemented responsive design, content architecture, and performance optimization.
  • Built using AI-assisted development workflows.

AI-Powered Resume Website

  • Developed and launched a custom resume platform.
  • Iterated design, copywriting, and user experience through rapid experimentation.
  • Managed deployment, updates, and version control independently.

Currently Building

  • Exploring AI-assisted software development workflows
  • Building web products from idea to launch
  • Experimenting with ecommerce automation
  • Learning modern product development practices
  • Combining operations expertise with technical execution
  • Developing digital assets and customer-facing experiences

Experience

2022 — Present · Nike NDDC
  1. 2024 — Now

    Digital Operations Senior Manager

    Nike Pacific NDDC · Melbourne

    • Territory lead for key project rollouts — supporting UAT, communications, and cross-team coordination.
    • Managed internal-user transition during platform migration — quarterbacked migration test milestones and seamless coordination across global, geo, and territory teams.
    • Defined roles and responsibilities across internal teams and the Digital Operations Agency; led hiring and management of the operations team for scalable execution.
  2. 2024

    Digital Operations Manager

    Nike Pacific NDDC · Melbourne

    • Selected and signed a Digital Agency contract for NDDC — led defining Scope of Work and negotiating terms, drawing on 7 years of NDDC business & operations experience.
    • Coordinated User Acceptance Testing across functions — aligning stakeholders and refining test scope and execution.
  3. 2023 — 24

    Nike.com Business Manager

    Nike Sports Korea NDDC · Seoul

    • Kickstarted a cross-team Task Force (Performance Media, Business, Marketing) to optimize Paid Media landings and remove CX friction — +14% higher traffic into seasonally key product walls.
    • Led the homepage layout refresh with digital marketing — 2× higher CVR and 3× higher revenue contribution.
  4. 2022 — 23

    Digital Platform Migration Manager

    Nike Sports Korea NDDC · Seoul

    • Migrated Nike Korea from a 3P platform onto Nike Global — the full suite of Nike.com web, app, and omnichannel services.
    • Scoped Front-End CX requirements and coordinated UAT across internal tools and front/back-end validation — aligning Korea and Global stakeholders to streamline decisions and deliver on time.
    • Led a team of 12 power-users — driving tool training and reporting migration go-to-market readiness and risks to senior leadership.

Toolkit

Operations

Adobe Analytics JIRA Confluence Lucidchart Test Management

Building

GitHub Claude Code HTML / CSS Cloudflare Pages Website Deployment

AI & Automation

Prompt Engineering AI-Assisted Development Workflow Automation AI Tool Integration Process Optimization

Education

EWHA Woman's University

BBA · 2011 — 2017 · Seoul

HEC Montréal

BBA Exchange · 2013 · Montréal

Leadership

Women of Nike & Friends — Korea Leader